Privacy Policy
Last reviewed and updated on 07/10/2024
Mammoth Strength is committed to providing quality services. This Policy outlines our ongoing commitments under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) regarding how we collect, use, disclose, store, secure, and dispose of your Personal Information.
The Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner's website at https://www.oaic.gov.au/.
What is Personal Information, and why do we collect it?
Personal Information is Information or an opinion that identifies you as an individual.
The types of Information we collect about you depend on your interaction with our business. We collect this Information to provide our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. When we collect Personal Information, we will, where appropriate, explain to you why we are collecting it and how we plan to use it.
Personal Information we collect about you may include (non-exhaustive);
Name;
Address;
Email address;
Phone number;
Date of birth
Financial information, such as bank details (when purchasing with us)
This Personal Information is obtained when you interact with us in many ways, including (non-exhaustive);
Interacting with us in person, by telephone, email, social media;
Online, via our website www.mammothstrength.com.au, when purchasing apparel, when filling out forms or questionnaires;
Information from publicly available sources such as your social media or website.
How do we use your Personal Information?
We use Personal Information for many purposes as part of our activities and offering our services, including the following:
Providing you with the information that you request from us;
Providing you with our goods or services that you have ordered/purchased;
Processing payments or refunds;
Improving the quality and personalisation of our services;
Internal administrative purposes;
Marketing and research.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include Information or opinions about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
If we collect your sensitive Information, we will do so only with your consent; if it is necessary to prevent a
serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take
appropriate measures to protect the security of this Information.
Examples of when we collect Sensitive Information about you include:
When conducting our Pre-Exercise Screening,
As part of our services, when asking about your previous and current health status,
When communicating with third parties.
Sensitive Information will be used by us only:
For the primary purpose for which it was obtained;
For a secondary purpose that is directly related to the primary purpose;
With your consent; or where required by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, third parties may provide us with Information. In such a case, we will take reasonable steps to ensure that you are made aware of the Personal Information provided to us by the third party.
We might provide links to websites operated by third parties. If you access these websites, your Personal Information may be collected by that third party. We make no warranties about the privacy policies or content of any third-party provider or website.
Third-party providers/websites are responsible for informing you about their policies, and we encourage you to read their privacy policies, too.
Cookies, Data, Analytics
When you interact with our website, we and third parties (our web host, Squarespace) collect and share various data. This data is primarily anonymous but could be Personal Information under certain circumstances.
This might include (non-exhaustive):
Information about your browser, network, and device
Webpages you visited before coming to our website
Your IP address
This information may also include details about how you use the website, including:
Clicks
Pages visited
Scrolling
Searches
Timetables
Our website uses cookies and similar technologies, use is with your permission via the cookie consent banner that appears when visiting the website. We use these cookies to securely serve the website to you, for website analytics and performance, and to view site traffic and activity. You can find information about the types of cookies Squarespace uses here: https://support.squarespace.com/hc/articles/360001264507
Direct Marketing
We may send you direct marketing communications and Information about our services, opportunities, or events that may interest you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, following applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications using any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical.
You can opt out of marketing anytime by contacting us; details are at the end of the document.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances, where you have given consent or would reasonably expect us to disclose your Information, including the following:
Third-party service providers (for example, our apparel drop-shipper, our payment processor, our IT providers, professional service advisors, and marketing advisors);
Third parties where you authorise the use (for example, referrals or collaboration with allied health professionals);
Where required or authorised by law.
Security of Personal Information
We take reasonable action to ensure that your Personal Information is protected from misuse, loss, unauthorised access, modification, or disclosure, including (non-exhaustive):
Taking measures to restrict access to only personnel who need that Information;
Having technology measures (for example, anti-virus software, passwords, using the latest online certificates and website security standards)
Retention of Personal Information
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Some of your Personal Information may be retained for up to seven years after cessation of service, where required by law, such as record-keeping obligations.
Access and Quality of Your Personal Information
We endeavour to keep your Personal Information accurate, complete, and up-to-date.
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us; details are at the end of the document.
We may require your identification to be confirmed before releasing the requested Information to protect your Personal Information.
Privacy Policy Complaints and Enquiries
Please contact us if you have complaints or queries about how we handle, process, or manage your Personal Information. Details are at the end of the document. We may require proof of your identity and full request details before processing your complaint. Suppose you are dissatisfied with our response to a complaint. In that case, you can contact the Office of Australia Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have any questions or concerns concerning this Policy, you can reach out to us at:
Email:
Jesse@mammothstrength.com.au
Phone:
0412070538
Post:
Jesse Lowe
13 Barellan Street, Cranbrook, Townsville 4814